Help Center

Welcome to the FAQ page of rogelioshop.com! Here are some frequently asked questions and their answers. If you have additional questions, please feel free to contact us.

1. How do I place an order?
   You can place an order by following the steps below:

Browse our product catalog and select the items you want to purchase.

Click the “Add to Cart” button.

Go to the shopping cart, confirm the order information, and click “Checkout”.

Fill in your shipping address and payment information and submit the order.

2. When will I receive shipping information after the order is confirmed?

Once your order is confirmed and processed, you will receive an email with tracking information. Usually, we will ship within 1-3 business days.

3. How do I cancel or change my order?
   If you wish to cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped.
4. Can I return an item?

Yes, we offer return services. You can apply for a return within 30 days of receiving the item. The item must be in unused condition and with the original packaging. For detailed return procedures, please visit our Return Policy page.

5. Can I change my account information?
   Yes, you can log in to your account at any time and update your information in the “Profile” section. If you forget your password, you can use the “Forgot Password” function to reset it.
6. How secure is the website?
   We use a variety of security measures to protect your information, including encrypting your data using Secure Sockets Layer (SSL) technology. Please rest assured that your personal information will be properly protected.